At the start of the COVID-19 pandemic, we set out to learn how we might expand our programs to help those who are helping others.

Here is our report!

We extend our deepest appreciation to

• Garett Dworman for generously volunteering his time and skills to conduct interviews, analyze data, and write the report,
• Zach Pipkin of Tableau Software for his copious help with recruiting and data analysis, and
• Malina Cheeneebash for her invaluable support with finding and vetting leads, and with data analysis.

Special thanks to Amy Alberts and the User Research team at Tableau Software for their extensive support with research planning, identifying leads, recruiting, and scheduling participants, especially Britta Fiore-Gartland, Eden Heller, Erin Bartuska, and Melanie Tory.

Our gratitude to Meghan Ede, and General Assembly graduates Adriana Orland, Hannah Feldman, and Victoria Zhambalova for their support with research planning and recruiting efforts.

Finally, our heartfelt gratitude to our study participants for giving us their time, and for giving of themselves to help others get through the COVID-19 pandemic.

This study is dedicated to the
Spontaneous Leaders who try, including those who fail.

They accomplish more than you think.